NICOM IT SERVICES PROVIDES REPAIRS AND SERVICES TO LOCAL BUISNESSES AND RESIDENTIAL CUSTOMERS.

WE RESERVE THE RIGHT TO DENY SERVICE

TERMS AND CONDITIONS

THE FOLLOWING ARE TERMS OF A LEGAL AGREEMENT BETWEEN YOU AND NICOM IT SERVICES. BY USING OUR SERVICES OR HAVING ITEMS REPAIRED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS BELOW AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS.

LIMITED LIABILITY

NICOM IT SERVICES LTD SHALL NOT BE LIABLE FOR ANY CLAIMS REGARDING THE PHYSICAL FUNCTIONING OF EQUIPMENT/MEDIA OR THE CONDITION OR EXISTENCE OF DATA ON STORAGE MEDIA SUPPLIED BEFORE, DURING OR AFTER SERVICE.

IN NO EVENT WILL NICOM IT SERVICES LTD BE LIABLE FOR ANY DAMAGE TO THE LAPTOP/DESKTOP, LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR ANY SPECIAL, INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, BEFORE, DURING OR AFTER SERVICE EVEN IF NICOM IT SERVICES LTD HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES OR LOSS TO PERSONS OR PROPERTY. NICOM IT SERVICES LTD LIABILITY OF ANY KIND WITH RESPECT TO THE SERVICES, INCLUDING ANY NEGLIGENCE ON ITS PART, SHALL BE LIMITED TO THE CONTRACT PRICE FOR THE SERVICES.

THE CLIENT AND NICOM IT SERVICES LTD AGREE THAT THE SOLE AND EXCLUSIVE REMEDY FOR UNSATISFACTORY WORK OR DATA SHALL BE, AT NICOM IT SERVICES LTD OPTION, ADDITIONAL ATTEMPTS BY NICOM IT SERVICES LTD TO RECOVER SATISFACTORY DATA OR REFUND OF THE AMOUNT PAID BY THE CLIENT. THE PARTIES ACKNOWLEDGE THAT THE PRICE OF NICOM IT SERVICES LTD SERVICES WOULD BE MUCH GREATER IF NICOM IT SERVICES LTD UNDERTOOK MORE EXTENSIVE LIABILITY.

THE CLIENT IS AWARE OF THE INHERENT RISKS OF INJURY AND PROPERTY DAMAGE INVOLVED IN LAPTOP/DESKTOP REPAIR, INCLUDING WITHOUT LIMITATION, RISKS DUE TO DESTRUCTION OR DAMAGE TO THE MACHINE, MEDIA, OR DATA AND INABILITY TO REPAIR THE MACHINE OR RECOVER DATA, INCLUDING THOSE THAT MAY RESULT FROM THE NEGLIGENCE OF NICOM IT SERVICES LTD, AND ASSUMES ANY AND ALL KNOWN RISKS OF INJURY AND PROPERTY DAMAGE THAT MAY RESULTS.

IT IS THE RESPOSIBILITY OF THE CLIENT TO ENSURE THAT ANY REPAIR IS CHECKED THROUGHLY ON COMPLETEION INCLUDING ANY DATA ISSUES. ANY PROBLEMS OR DATA LOSS MUST BE RAISED WITH NICOM IT SERVICES LTD NO LATER THAN 28 DAYS. (FOR DATA RETENTION).

CONFIDENTIALITY

NICOM IT SERVICES LTD AGREES NOT TO DISCLOSE ANY AND ALL INFORMATION OR DATA FILES SUPPLIED WITH, STORED ON, OR RECOVERED FROM CLIENT’S EQUIPMENT EXCEPT TO EMPLOYEES WHO MAYBE WORKING ON THAT DEVICE SUBJECT TO CONFIDENTIALITY AGREEMENTS OR AS REQUIRED BY LAW.

PAYMENT

PAYMENT IS DUE IN FULL UPON COMPLETION OF SUCCESSFUL REPAIR, PRIOR TO RELEASE OF THE REPAIRED MACHINE

WARRANTY

90 DAYS’ WARRANTY ON THE HARDWARE OF LAPTOPS/DESKTOPS THAT NICOM IT SERVICES LTD HAS REPAIRED, NICOM IT SERVICES LTD MAKES NO WARRANTY ON DATA, EXPRESS OR IMPLIED, AND NICOM IT SERVICES LTD DISCLAIMS ANY DATA WARRANTY OF ANY KIND.

AGREEMENT

THE PARTIES SHALL SUBMIT ALL DISPUTES RELATING TO THIS AGREEMENT (WHETHER CONTRACT, TORT OR BOTH) TO ARBITRATION, IN ACCORDANCE WITH THE RULES OF THE UK BUSINESS.
ANY PROPERTY (WITH OR WITHOUT DATA) LEFT WITH NICOM IT SERVICES LTD UNCLAIMED FOR 6 MONTHS, WILL BE DISPOSED OF. AT WHICH TIME, NICOM IT SERVICES LTD SHALL HAVE NO LIABILITY TO THE CLIENT OR ANY THIRD PARTY.
A MINIMUM CHARGE OF £25 WILL APPLY IF THE CUSTOMER DOES NOT ACCEPT THE QUOTATION AFTER A COMPLETE DIAGNOSIS.

STATEMENT OF WARRANTY

THIS WARRANTY AGREEMENT IS MADE BETWEEN “NICOM IT SERVICES” AND YOU THE “CUSTOMER” AS NAMED ON THE WARRANTY INFORMATION ON THE PREVIOUS PAGE.

NICOM IT SERVICES LTD PROVIDES 90 DAYS’ WARRANTY ON THE HARDWARE OF LAPTOPS/DESKTOPS THAT NICOM IT SERVICES LTD HAS REPAIRED, NICOM IT SERVICES LTD MAKES NO WARRANTY ON DATA, EXPRESS OR IMPLIED, AND NICOM IT SERVICES LTD DISCLAIMS ANY DATA WARRANTY OF ANY KIND.

“NICOM IT SERVICES” PROVIDES A 6 MONTH FREE WARRANTY TO ALL REFURBISHED COMPUTERS AND LAPTOPS UNLESS OTHERWISE STATED. THIS 6 MONTH WARRANTY STARTS ON THE PURCHASE DATE OF THE DEVICE. WARRANTY WILL BE VOID AFTER THE 6 MONTHS UNLESS AN EXTENDED WARRANTY HAS BEEN PURCHASED (£30 TO EXTEND WARRANTY FOR A FURTHER 6 MONTHS FROM THE END DATE OF THE INITIAL WARRANTY) WARRANTY COVERS ONLY THE COMPUTER AND LAPTOP PARTS LISTED BELOW.

WHAT IS COVERED?

• HARD DRIVE (“NICOM IT SERVICES” ARE NOT RESPONSIBLE FOR ANY LOSS OF DATA, PLEASE ENSURE YOU BACK UP DATA REGULARLY)              
• RAM (MEMORY)              
• BATTERY (ONLY IF FALLS FAR BELOW THE HEALTH SPECIFIED ON THE CHECK SHEETS)
• MOTHERBOARD
• USB PORTS
• CD/DVD RW                       
• KEYBOARD FAULT ON LAPTOPS     
• FAULT IN THE SCREEN NOT WORKING (NOT A FAULT THAT HAS BEEN DONE BY ACCIDENT, FOR EXAMPLE CLOSING THE LAPTOP LID ONTO A PEN AND THEREFORE DAMAGING THE SCREEN).

WHAT ISN’T COVERED?

• ACCIDENTAL OR PHYSICAL DAMAGE TO THE DEVICE OR BREAKAGES IN RELATION TO THE ACCIDENTAL OR PHYSICAL DAMAGE
• PERIPHERALS SUCH AS KEYBOARDS AND MICE
• SPEAKERS                         
• CASE SHELL OF PC/LAPTOP  
• PRINTERS              
• SCANNERS
• OPERATING SYSTEMS
• DAMAGE DUE TO VIRUS/CORRUPT SOFTWARE
• WEATHER RELATED OR THIRD-PARTY DAMAGE
• DAMAGE TO WINDOWS/MAC OSX DUE TO VIRUS/CORRUPT SOFTWARE
• DAMAGES PREVIOUSLY LISTED AT THE DATE OF SALE

EXCLUSIONS OF WARRANTY

EXCLUSIONS TO THIS WARRANTY ARE LISTED BELOW. THE DECISION AS TO WHETHER THE REPAIR/DAMAGE IS COVERED UNDER THE WARRANTY PERIOD IS AT THE DISCRETION OF “NICOM IT SERVICES”. THESE EXCLUSIONS ARE:

• DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION OR OPERATING ENVIRONMENT FOR THE PRODUCT AND/OR ACCESSORIES (EXCESSIVE DUST AND/OR FOREIGN MATERIALS INSIDE COMPUTER UNIT CAN CAUSE OVERHEATING)
• DAMAGE CAUSED BY IMPACT WTH OTHER OBJECTS, DROPPING, FALLS, SPILLED LIQUIDS, OR IMMERSION IN LIQUIDS
• DAMAGE CAUSED BY A POWER SURGE OR A DISASTER SUCH AS FIRE, FLOOD, WIND, EARTHQUAKE OR LIGHTNING
• DAMAGE CAUSED BY UNAUTHORISED ATTACHMENTS, ALTERATIONS, MODIFICATIONS OR FOREIGN OBJECTS
• DAMAGE CAUSED BY ACCESSORIES (KEYBOARDS, MICE, PRINTERS, SCANNERS ETC)
• DAMAGE CAUSED BY THE USE OF THE PRODUCT OR ACCESSORIES FOR PURPOSES OTHER THAN THOSE FOR WHICH THEY ARE CUSTOMARILY USED
• DAMAGE FROM IMPROPER INSTALLATION OR MAINTENANCE
• DAMAGE CAUSED BY ANY OTHER ABUSE, MISUSE, MISHANDLING OR MISAPPLICATION
• ACCESSORIES OR OTHER PRODUCTS OR SERVICES OF COMPANIES OTHER THAN “NICOM IT SERVICES”
• DAMAGE CAUSED BY PROGRAMS, DATA, VIRUSES OR OTHER FILES
• DAMAGE RESULTING FROM FAILURE TO BACK-UP YOUR DATA OR OTHER FILES

WARRANTY WILL BE VOID IF YOUR DEVICE HAS BEEN TAKEN TO ANOTHER PERSON/COMPANY TO ATTEMPT TO FIX ANY ISSUE BEFORE THE WARRANTY PERIOD ENDS. IF THERE IS AN ISSUE, PLEASE CONTACT US AS SOON AS POSSIBLE TO ARRANGE THE RETURN OF YOUR DEVICE. IF YOU ARE UNABLE TO BRING THE DEVICE BACK TO “NICOM IT SERVICES” WE CAN COLLECT AND RETURN (WITHIN 5 MILES OF OUR PREMISES) BUT A HOME VISIT PICKUP CHARGE WILL APPLY FOR BOTH COLLECTON AND RETURN (AT £5 EACH TIME) IF 5 MILES OR MORE AWAY A MILEAGE CHARGE WILL BE ADDED (40P PER MILE) STARTING FROM THE 6^TH MILE OF THE JOURNEY. WARRANTY TIME AND PARTS WILL BE PROVIDED FREE OF CHARGE WITHIN THE WARRANTY PERIOD.

YOU MUST REPORT ANY ISSUES AS SOON AS POSSIBLE. YOUR DEVICE MUST BE SEEN BY US WITHIN 28 DAYS OF THE REPORTED PROBLEM. IF WE DO NOT RECEIVE THE DEVICE BY THE 28 DAYS AND YOUR WARRANTY HAS LAPSED YOU MAY BE CHARGED TO HAVE IT REPAIRED.

WHAT IF IT CAN’T BE REPAIRED?

IN THE UNLIKELY EVENT THAT THE DEVICE IS DEEMED AS UNREPAIRABLE, WE CAN EITHER REFUND YOU THE PURCHASE PRICE OR REPLACE IT WITH ANOTHER DEVICE OF EQUAL SPECIFICATION OR THE CLOSEST SPECIFICATION THAT WE HAVE AVAILABLE. IF AN EXTENDED WARRANTY HAS BEEN PURCHASED AND YOUR DEVICE NEEDS TO BE REFUNDED, WE WILL ALSO REFUND THE REMAINING TERM OF YOUR EXTENDED WARRANTY.

WHAT IF I JUST WANT TO RETURN IT BECAUSE I DON’T NEED IT?

YOU’RE WELCOME TO RETURN A DEVICE WITHIN 30 DAYS IF YOU DO NOT WANT IT. AS LONG AS ITS RETURNED IN EXACTLY THE SAME CONDITION AND SPECIFICATION AS IT WAS SOLD TO YOU. WE SPEND A LOT OF TIME REFURBISHING ITEMS AND THE RETURNED DEVICE WILL BE SUBJECT TO THESE CHECKS. THEREFORE, ALL RETURNED DEVICES WILL INCUR A £20 RESTOCKING FEE TO COVER THE TIME TO RECHECK AND GET THE DEVICE WIPED AND RE-SET UP. THIS WILL BE DEDUCTED FROM THE REFUNDED AMOUNT.

DIRECTORS – NICK & SARAH RUTTER